Legal Documents

1. About Us

Apang Meats is a meat retailer and wholesaler operating in Trinidad and Tobago. Our online platform allows customers to browse products and place orders for home delivery or pickup from our location at Sun Plaza, Port of Spain.

2. Eligibility

You must be 18 years of age or older to create an account or place an order. By using our platform, you represent and warrant that you meet this requirement. We reserve the right to cancel any order placed by a person who does not meet this requirement.

3. Orders

Placing an order

Orders may be placed through our website or by initiating a WhatsApp conversation via the link provided on our platform. By submitting an order, you are making an offer to purchase the selected items. We reserve the right to accept or decline any order.

Order confirmation

An order is confirmed once you receive a confirmation message from us. We are not liable for any orders that are not confirmed.

Accuracy of orders

You are responsible for ensuring that the details in your order — including items, quantities, delivery address, and contact number — are correct before submission.

4. Pricing

All prices displayed on our platform are in Trinidad and Tobago Dollars (TTD) unless otherwise stated. Prices are subject to change without notice. The price charged will be the price displayed at the time your order is confirmed.

5. Payment

We currently accept payment by bank transfer. Payment details will be provided upon order confirmation. We intend to introduce electronic payment options in the future. Orders are subject to payment verification prior to dispatch or preparation.

We do not store your payment or banking information.

6. Delivery & Pickup

Delivery

Delivery is available within our service area. Delivery fees and estimated timeframes will be communicated at the time of order. We are not responsible for delays caused by factors outside our control (e.g., traffic, weather, or third-party delivery providers).

Pickup

Pickup orders are available at our location: Sun Plaza, Port of Spain, Trinidad. You will be notified when your order is ready for collection.

Failed delivery or missed pickup

If you are unavailable at the time of delivery or fail to collect a pickup order within the agreed timeframe, we reserve the right to charge a redelivery fee or cancel the order without refund.

7. No Returns & No Refunds

If you believe there is a genuine error with your order (e.g., wrong item delivered), you must contact us within 12 hours of receiving your order. We will investigate and, at our sole discretion, may offer a credit or replacement. This does not constitute a general right of return or refund.

If payments are not made upon the agreed time apangmeats ltd. Retains the right to reclaim merchandise or take appropriate recovery actions. All payments must be made before or upon delivery, depending on the nature of the order.

8. Product Quality

We take pride in the quality of our products. All meat products are handled and stored in accordance with applicable food safety standards in Trinidad and Tobago. Product availability is subject to stock levels.

9. Accounts

You are responsible for maintaining the confidentiality of your account credentials. You agree not to share your login details with any other person. Apang Meats is not liable for any loss or damage arising from unauthorised access to your account due to your failure to keep your credentials secure.

We reserve the right to suspend or terminate accounts that violate these Terms.

10. Prohibited Conduct

You agree not to:

• Use our platform for any unlawful purpose
• Submit false, fraudulent, or misleading orders
• Attempt to interfere with the security or functionality of our platform
• Impersonate any person or entity
• Use automated systems to access our platform without permission

11. Limitation of Liability

To the maximum extent permitted by law, Apang Meats shall not be liable for any indirect, incidental, or consequential loss arising from the use of our platform or from any order placed through it.

Our total liability to you shall not exceed the value of the order in dispute.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Trinidad and Tobago. Any disputes shall be subject to the exclusive jurisdiction of the courts of Trinidad and Tobago.

13. Changes to These Terms

We reserve the right to update these Terms at any time. The effective date at the top of this page reflects the most recent revision. Continued use of our platform after updates are posted constitutes acceptance of the revised Terms.

1. Applicable Law

Apang Meats is based in Trinidad and Tobago and operates primarily within that jurisdiction. Our data practices are guided by:

• The Data Protection Act, Chap. 22:04 of Trinidad and Tobago
• General principles of lawful, fair, and transparent data processing

We do not currently target customers outside Trinidad and Tobago and therefore do not make specific compliance claims under GDPR (EU) or UK GDPR at this time. If our customer base expands internationally, this policy will be updated accordingly.

2. Lawful Basis for Processing

We process personal data on the following lawful bases:

• Contract performance: Processing your name, address, phone number, and order history is necessary to fulfill orders you place with us.
• Legitimate interests: Maintaining secure login credentials and improving our platform.
• Legal obligation: Retaining records as required by T&T law.

3. Data We Collect & Why

Data Type	Purpose	Retention
Name, phone	Order contact & delivery	Account lifetime
Delivery address	Order fulfillment	Account lifetime
Order history	Service delivery, records	Account lifetime
Login credentials	Account access & security	Account lifetime
WhatsApp message data	Order communication	Governed by WhatsApp

4. Third-Party Sub-Processors

We use the following third-party services to operate our platform. Each is bound by its own data processing agreements:

5. Data Security Measures

• All data is transmitted over encrypted HTTPS connections
• Authentication is managed through Supabase's secure auth system with hashed passwords
• Database access is restricted via API keys and row-level security policies
• Admin access to the platform is limited to authorised personnel only

6. No Data Sales

Apang Meats does not sell, rent, or monetise customer personal data in any way. Data is used solely for the purposes described in this document and our Privacy Policy.

7. Customer Rights Under T&T Law

Under the Data Protection Act of Trinidad and Tobago, you have the right to:

• Be informed about how your data is used (this document fulfils that obligation)
• Access a copy of the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to our legal retention obligations
• Lodge a complaint with the Information Commissioner of Trinidad and Tobago

8. Cookies

Our platform uses session-based authentication tokens (stored in the browser) to keep you logged in. These are strictly functional and not used for tracking or advertising purposes. We do not use third-party advertising cookies or tracking pixels.

9. Breach Notification

In the event of a data breach that poses a risk to your rights, we will notify affected users promptly and, where required, report to the relevant authority in Trinidad and Tobago.

10. Contact & Complaints

For data-related enquiries or to exercise your rights, contact us directly. If you are unsatisfied with our response, you may contact the Office of the Information Commissioner of Trinidad and Tobago.